Unable to replace my esim - stuck number port from O2 to Sky

pango80 — Sat, 15 Nov 2025 07:00:52 GMT

I’m hoping someone can help. I recently ported my number from O2 to Sky Mobile, but the port appears to be stuck in a partial state.

I want to generate a new esim QR code to move the SIM to another phone, but the "send security code" is greyed out on the website and app.

Here’s a summary:

Timeline

12 Nov 2025, 17:31 - Order placed
13 Nov 2025, 02:36 - O2 email: “Transfer complete”
13 Nov 2025, 17:37 - Sky email: “You’re now up and running with Sky Mobile”

What IS working

Sky eSIM is active in my phone and showing my ported number
I can make and receive normal calls
Mobile data works normally
I can forward calls to 020 numbers only

What is NOT working

I cannot forward calls to 0330 numbers (forwarding fails instantly)
The Sky app under "switch to or from Sky" shows “You already have a number transfer in progress”
I cannot "replace my eSIM" to move my SIM to another phone. After receiving and inputting the 2FA SMS, it displays quick security check with "send security code" greyed.

My conclusion

It appears to be a partial or incomplete port still open in Sky’s backend, preventing full routing and blocking eSIM management.

Will this resolve itself soon?

Any tips to get this fixed?

Thank you!

Re: Unable to replace my esim - stuck number port from O2 to Sky

63johnw — Sat, 15 Nov 2025 08:00:39 GMT

Hi @pango80 these things normally do sort themselves out over a few days. If it's still the same on Monday then give sky a call on 150 so they can look into it for you.

topic Unable to replace my esim - stuck number port from O2 to Sky in Sky Mobile

Unable to replace my esim - stuck number port from O2 to Sky

Re: Unable to replace my esim - stuck number port from O2 to Sky