https://helpforum.sky.com/t5/Sky-Mobile/Mr-Andy-Henderson/m-p/5141799#M274707 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4350350">@AndoComando69</a>&nbsp; you won't get offered a new phone, you choose the one you want at Sky.com and if you pass the credit checks you will get the phone.&nbsp;</P> Fri, 14 Nov 2025 18:29:38 GMT 63johnw 2025-11-14T18:29:38Z https://helpforum.sky.com/t5/Sky-Mobile/Mr-Andy-Henderson/m-p/5141789#M274705 I have a sky sim and im trying to get a new phone as mines got dropped and rhe screen is shattered and it keeps crashing every 10 to 20 minutes, how long do you have to use the sky sim before I get offered a new phone. Any advice would be well appreciated people. Thanking yous <span class="lia-unicode-emoji" title=":folded_hands:">🙏</span> Fri, 14 Nov 2025 18:20:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mr-Andy-Henderson/m-p/5141789#M274705 AndoComando69 2025-11-14T18:20:33Z https://helpforum.sky.com/t5/Sky-Mobile/Mr-Andy-Henderson/m-p/5141799#M274707 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4350350">@AndoComando69</a>&nbsp; you won't get offered a new phone, you choose the one you want at Sky.com and if you pass the credit checks you will get the phone.&nbsp;</P> Fri, 14 Nov 2025 18:29:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mr-Andy-Henderson/m-p/5141799#M274707 63johnw 2025-11-14T18:29:38Z https://helpforum.sky.com/t5/Sky-Mobile/Mr-Andy-Henderson/m-p/5141801#M274708 <P>Does this help?&nbsp; &nbsp;<A href="https://www.sky.com/help/articles/sky-credit-builder" target="_blank">https://www.sky.com/help/articles/sky-credit-builder</A></P> Fri, 14 Nov 2025 18:30:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mr-Andy-Henderson/m-p/5141801#M274708 PandJ2020 2025-11-14T18:30:39Z