topic Re: No network in Sky Mobile

No network

Eriba+traveller — Fri, 14 Nov 2025 17:15:03 GMT

This afternoon my phone suddenly stopped receiving or making calls. Emergency only. States im not regisyered for network. My sky states will send new network settings but cant as i canr receive texts anymore. As anyone any ideas as i am going round in circles

Re: No network

caesarome — Fri, 14 Nov 2025 17:23:40 GMT

@Eriba+traveller

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites.

https://www.sky.com/help/articles/replacement-sim

Re: No network

Eriba+traveller — Fri, 14 Nov 2025 23:06:29 GMT

I have emergency calls only and my phone states sim no longer registered. Have tried sky help and reregistering sim but cannot receive the text they send

Re: No network

Eriba+traveller — Mon, 17 Nov 2025 22:46:06 GMT

i am sorry to say I have found the SKy reporting system useless. Spent all of Friday trying to raise issue on line, spent Saturday morning on a chat room going through the same actions, only be told the caht was not techinical therefore they were now transferring me to the techinical team who would ring me on my faulty phone !!!. I then decided that to look into moving to another network so then spent an hour on a landline, at my expence, trying to get a PAC code and trying to get the person on the phone to understand I couldnt do it myself as my phone was faulty. In the end they said they would arrange for it to be emailed to me but no one works weekends so it would be Monday. Got it this afternoon and still no call from faults. Today I missed a doctors appointment and had a wasted visit to pick up and order as they has texted me that it would be late arriving. Sorry for my rant but have now decided to move mobile supplier to one with a website that seems to make sense