topic Re: Sky billpay option in Sky Mobile

Sky billpay option

Leo23. — Fri, 14 Nov 2025 13:49:27 GMT

I had a deal cancelled and a refund was promised but still had not been returned to my account I have also been lied too from a sky agent that I would receive a refund in 3/5 working days.

Re: Sky billpay option

Daniel0210 — Fri, 14 Nov 2025 13:51:16 GMT

@Leo23.
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

Re: Sky billpay option

63johnw — Fri, 14 Nov 2025 13:51:17 GMT

Hi @Leo23. from reports by others on here it's been taking at least 2 weeks for refunds to be processed.

Re: Sky billpay option

caesarome — Fri, 14 Nov 2025 13:52:23 GMT

@Leo23.

When did you speak to Sky about this ?

Is the credit appearing on your latest or next bill ?

Re: Sky billpay option

Leo23. — Fri, 14 Nov 2025 15:35:36 GMT

I have been in contact through WhatsApp the rep said that the money is in my account and it will take 3/5 days I was told this by a previous rep last week aslo.