topic Re: Sky ignoring return issues in Sky Mobile

Sky ignoring return issues

Pops55 — Sun, 19 Oct 2025 19:59:56 GMT

I've been trying to return an unopened samsung tablet since August 2025. I made numerous attempts to resolve this but NOTHING happens. I've stopped my DD for a phone and this unrequired tablet as its a combined payment. No problem paying for the phone, but the DD doesn't differentiate between the items. I have payments ready for the phone, when Sky sorts its act out. I DO NOT WANT THE TABLET. I'VE BEEN LIED TO SEVERAL TIMES. With proof from my SAR. I've had ONE 12 second silent phone call from Sky, and that's it !!!!!!!! Sky have also allowed FOUR new DD from an unidentified source, of which Action Fraud are now aware of. I AM PREPARED TO GO TO COURT

Re: Sky ignoring return issues

Daniel0210 — Mon, 20 Oct 2025 11:23:36 GMT

@Pops55

I went to reply to your post last night but unfortunately the automated filters on here gobbled it up until moderated.

Tempting as it might seem cancelling the payment method is definitely not recommended.

Doing that is going to cause you additional problems. Sky services will be restricted, you won't be able to call Sky, you wont be able to cancel, late payment fees will be added and eventually Sky could involve a debt recovery company which may affect your credit rating.

Re: Sky ignoring return issues

Pops55 — Mon, 20 Oct 2025 11:33:03 GMT

This is Sky mobile, not Sky tv. Two separate agreements. I will in fact be in credit when they stop charging for the tablet I don't want. I am willing to go to court. !!!!!!!!

I'm not prepared to carry on paying for something I've been trying to return for 2 months, the DD doesn't differentiate between what it is that's being paid.

I want the phone. I DON'T WANT THE TABLET.

I find it weird that Sky won't communicate, but willing to apply pressure to pay for something not needed or wanted.

Re: Sky ignoring return issues

Daniel0210 — Mon, 20 Oct 2025 11:36:54 GMT

@Pops55

The consequences of failing to pay (regardless of your issue) has been explained to you.

Have you considered making a complaint although you may have to set up your payment method again first?

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky ignoring return issues

PandJ2020 — Mon, 20 Oct 2025 11:38:27 GMT

Taking a step back.

I presume you contacted Sky and they agreed you could return the tablet within the cooling off period?

Re: Sky ignoring return issues

Pops55 — Mon, 20 Oct 2025 11:59:36 GMT

They REPEATEDLY told me my tablet hadn't been delivered, so couldn't initiate a return. Suddenly started charging me in late Sept (backdating payment) and yet depending which advisor I managed to get through to stated that it STILL hasn't been delivered (all on my SAR) so, charging me for a tablet that their system states I haven't got, yet I've actually had it since August.

Re: Sky ignoring return issues

Daniel0210 — Mon, 20 Oct 2025 12:01:03 GMT

@Pops55

@Daniel0210 wrote:

@Pops55

Have you considered making a complaint although you may have to set up your payment method again first?

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky ignoring return issues

Pops55 — Mon, 20 Oct 2025 12:02:45 GMT

I've tried numerous times, without resolution.

The communication has all been one way. Ive had ONE 12 second silent phone call from sky. That's all

Re: Sky ignoring return issues

PandJ2020 — Mon, 20 Oct 2025 12:06:30 GMT

The correct way to resolve this is to pay the outstanding amount and the taking the complaint to the ombudsman services if they will not resolve it (either deadlock or 8 weeks elapsed).

If they rule in your favour then they will have to refund accordingly.

As already noted withholding payments is not a wise way of dealing with it. (Especially as you have the item)

Re: Sky ignoring return issues

Pops55 — Mon, 20 Oct 2025 12:06:46 GMT

I have 2 complaints in action, without reply.

They can now chase me, I've contacted some media outlets, sought legal advice, my conscious is clear.

Re: Sky ignoring return issues

PandJ2020 — Mon, 20 Oct 2025 12:08:14 GMT

@Pops55 wrote:
I have 2 complaints in action, without reply.
They can now chase me, I've contacted some media outlets, sought legal advice, my conscious is clear.

As I noted you can take it to ombudsman services after 8 weeks (or deadlock if earlier).

Re: Sky ignoring return issues

Daniel0210 — Mon, 20 Oct 2025 12:09:03 GMT

@Pops55

You presumably came on here for advice. If you choose to ignore it that's up to you. All we can do is explain the consequences.

Re: Sky ignoring return issues

Pops55 — Mon, 20 Oct 2025 12:56:15 GMT

I appreciate your advice, but I'm not paying for something I don't want.

I've done with the incompetent customer service.

[Removed]

Moderator notes: Removed unfounded allegations

Re: Sky ignoring return issues

Pops55 — Mon, 20 Oct 2025 12:14:38 GMT

Advice is simply that. I don't owe anything. They are charging me for something I don't want.

Nobody has yet explained why I should pay, they broke the agreement and lied several times. I'm not paying, then try to recover it, that's simply stupid.

Re: Sky ignoring return issues

PandJ2020 — Mon, 20 Oct 2025 12:15:18 GMT

@Pops55 wrote:
I appreciate your advice, but I'm not paying for something I don't want.
I've done with the incompetent customer service.

We get that but there's a proper way of dealing with it (as we've noted). A court would expect you to exhaust all reasonable avenues before legal action, i.e. Ombudsman Services.

Sky is...

This is a separate matter - you may find your post is moderated as potentially unfounded allegations.

Account takeovers are generally caused by incoming scammer calls or reusing passwords. https://www.sky.com/help/articles/account-takeover

Re: Sky ignoring return issues

Pops55 — Mon, 20 Oct 2025 12:18:39 GMT

My allegations have been passed onto 'action fraud'.

Not just Sky

I've been the victim of ID theft

Re: Sky ignoring return issues

Daniel0210 — Mon, 20 Oct 2025 12:26:39 GMT

I've been the victim of ID theft

@Pops55

Which is a separate matter.

Whilst reporting it to Action Fraud is correct, it's worth adding that Action Fraud do not investigate any fraud/crime. They collate data for intelligence purposes, search for matching themes/trends and if they deem is suitable they pass the incident to the police force they feel is best located to carry out enquiries (so not necessarily your local force). (Action Fraud does not operate in Scotland)

Bill STILL wrong. Since AUGUST

Pops55 — Thu, 13 Nov 2025 18:43:57 GMT

Eventually after numerous attempts managed to return my Tablet. BUT my bill STILL shows it to be paid. I will NOT reinstate my DD while the extra is still showing. Please don't suggest paying the bill and chasing it up later, that's just illogical and stupid, especially when it's SKY that has been the cause of this saga

Re: Bill STILL wrong. Since AUGUST

PandJ2020 — Thu, 13 Nov 2025 18:56:54 GMT

Withholding payment won't resolve matters easily.

I don't think you'll get any different advice here.

EDIT: thread merged after my post

Re: Bill STILL wrong. Since AUGUST

Daniel0210 — Thu, 13 Nov 2025 18:56:51 GMT

@PandJ2020

No need for a new thread. To give some background to today's post it's been merged into your original thread on this.