topic Re: Sent in error in Sky Mobile

Sent in error

ianianianian — Thu, 13 Nov 2025 10:07:45 GMT

Trying for 3 months to send back 2 mobiles sent in error,but paying for them and my new mobiles as well,made loads of calls all same answers but still now returns package and labels.sent a complaint not had reply yet,what to do

Re: Sent in error

caesarome — Thu, 13 Nov 2025 10:11:39 GMT

@ianianianian

What do you mean they were sent in error, did you order them by mistake or has someone accessed your account as per this to order them:

https://www.sky.com/help/articles/account-takeover

Re: Sent in error

ianianianian — Thu, 13 Nov 2025 10:22:10 GMT

Ordered 2 mobiles should have been 6.7 screens but they sent 6.0 screens.s25 should have been s23+.now paying for four phones yill i get returns package 3 months waiting

Re: Sent in error

caesarome — Thu, 13 Nov 2025 10:25:48 GMT

I would put in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sent in error

ianianianian — Thu, 13 Nov 2025 10:32:01 GMT

Have done.twice.one in chat and a complaint which i have not received a answer

Re: Sent in error

caesarome — Thu, 13 Nov 2025 10:33:55 GMT

When you put in a complaint Sky has up to 8 weeks to either resolve it or to issue you with a deadlock letter which will allow you to take it further.

Re: Sent in error

ianianianian — Thu, 13 Nov 2025 10:35:21 GMT

Ok cheers.