topic Re: Account Suspended in Sky Mobile

Account Suspended

SKYPZCPG — Thu, 13 Nov 2025 09:23:01 GMT

Hi , My account and has been suspended while i try to clear my outstanding, i am really frustrated right now , my kids couldn't use their phone and my family stranded , I have never defaulted for once and you chose to suspend me just like that , could please prefer solution so i could make payment . Thanks

Re: Account Suspended

63johnw — Thu, 13 Nov 2025 09:27:03 GMT

Hi @SKYPZCPG if your account has been suspended due to late payment then your services will only be restored once the amount owed is paid and a new continuous payment method has been set up. If you are more than two weeks late then the next bill may need to be paid. The process is automatic and can't be overridden. Sky also don't accept promises to pay, no matter what CS might tell you.

Re: Account Suspended

caesarome — Thu, 13 Nov 2025 09:28:09 GMT

@SKYPZCPG

We are customers here as this is where we help each other so what we can say is that Sky will not restore your mobile until the bill has been paid in full and that you have setup your payment method again.