https://helpforum.sky.com/t5/Sky-Mobile/Order-Help/m-p/5139547#M274295 <P>Can anyone point me in the right direction please.&nbsp;<BR /><BR /></P><P>ordered an iPhone 16 plus on 31st October - It stated on the website 'Delivery in 1-2 weeks'&nbsp;</P><P>then got told by sky it was going to be over a month, and the delays were from their end and every service provider was experiencing delays.&nbsp;<BR /><BR /></P><P>raised a complaint and was told my order had been 'prioritised' and would be delivered by tomorrow.&nbsp;<BR /><BR /></P><P>called again this morning to check what the crack was, to be told by retentions team 'this is 100% our fault we are experiencing significant delays, there's nothing we can do'&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>asked to change to a different colour that was showing in stock but was told 'it's showing 1-2 weeks on our end'</P><P>&nbsp;</P><P>just want a delivery date as this is a present for my sons birthday next week. Is there anything I can do at this point, sick of being messed around and fobbed off?&nbsp;</P> Wed, 12 Nov 2025 11:17:45 GMT sophwill94 2025-11-12T11:17:45Z https://helpforum.sky.com/t5/Sky-Mobile/Order-Help/m-p/5139547#M274295 <P>Can anyone point me in the right direction please.&nbsp;<BR /><BR /></P><P>ordered an iPhone 16 plus on 31st October - It stated on the website 'Delivery in 1-2 weeks'&nbsp;</P><P>then got told by sky it was going to be over a month, and the delays were from their end and every service provider was experiencing delays.&nbsp;<BR /><BR /></P><P>raised a complaint and was told my order had been 'prioritised' and would be delivered by tomorrow.&nbsp;<BR /><BR /></P><P>called again this morning to check what the crack was, to be told by retentions team 'this is 100% our fault we are experiencing significant delays, there's nothing we can do'&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>asked to change to a different colour that was showing in stock but was told 'it's showing 1-2 weeks on our end'</P><P>&nbsp;</P><P>just want a delivery date as this is a present for my sons birthday next week. Is there anything I can do at this point, sick of being messed around and fobbed off?&nbsp;</P> Wed, 12 Nov 2025 11:17:45 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-Help/m-p/5139547#M274295 sophwill94 2025-11-12T11:17:45Z https://helpforum.sky.com/t5/Sky-Mobile/Order-Help/m-p/5139587#M274298 <P>Buy it from a store that has it in stock?</P> Wed, 12 Nov 2025 11:39:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-Help/m-p/5139587#M274298 PandJ2020 2025-11-12T11:39:20Z