RIP off upgrade and useless call centre staff

Dan771 — Tue, 11 Nov 2025 21:44:06 GMT

I have upgraded with sky swap and sent my phone as agreed.
The value of the swap has been lower even though the old phone had no damage and worked fine.
I have had no reasoning as to why this was and sky have taken 476 pounds for this.
I ring the help number and hit South Africa call centre who are absolutely useless and can't answer my query.
logged a complaint last week and still have hear nothing.

Re: RIP off upgrade and useless call centre staff

caesarome — Tue, 11 Nov 2025 21:50:48 GMT

@Dan771 wrote:
The value of the swap has been lower even though the old phone had no damage and worked fine.

How this should work is that Sky should get back to you with a value which you can reject if you want so that the phone is returned to you and the swap is therefore cancelled so did this not happen ?

topic RIP off upgrade and useless call centre staff in Sky Mobile

RIP off upgrade and useless call centre staff

Re: RIP off upgrade and useless call centre staff