topic iPhone 17 pro in Sky Mobile

iPhone 17 pro

EMMA515 — Tue, 11 Nov 2025 14:24:27 GMT

My order got cancelled and I still haven't received my refund with over two weeks how shocking and it so close to Christmas

Re: iPhone 17 pro

PandJ2020 — Tue, 11 Nov 2025 14:28:48 GMT

What did Sky say when you asked them for the refund?

Re: iPhone 17 pro

Daniel0210 — Tue, 11 Nov 2025 14:30:14 GMT

@EMMA515
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.

Re: iPhone 17 pro

EMMA515 — Tue, 11 Nov 2025 14:30:49 GMT

They told me a refund will be issued within 5 business days

Re: iPhone 17 pro

Daniel0210 — Tue, 11 Nov 2025 14:32:17 GMT

@EMMA515

And have those 5 working days passed?

Re: iPhone 17 pro

EMMA515 — Tue, 11 Nov 2025 14:34:11 GMT

Yes over one week ago

Re: iPhone 17 pro

Daniel0210 — Tue, 11 Nov 2025 14:36:26 GMT

@EMMA515

You'll need to chase them up again I'm afraid.