https://helpforum.sky.com/t5/Sky-Mobile/Help-if-possible-please/m-p/5138638#M274117 I did a swap a week and half ago i sent my old phone back the day I received the new phone in box provided and tracking back to royal mail seems to be stuck in the royal mail sorting office. Do I contact sky or royal mail over this matter as getting hold of both is impossible. I've still got the tracking deals. Tue, 11 Nov 2025 13:01:00 GMT SophieN20 2025-11-11T13:01:00Z https://helpforum.sky.com/t5/Sky-Mobile/Help-if-possible-please/m-p/5138638#M274117 I did a swap a week and half ago i sent my old phone back the day I received the new phone in box provided and tracking back to royal mail seems to be stuck in the royal mail sorting office. Do I contact sky or royal mail over this matter as getting hold of both is impossible. I've still got the tracking deals. Tue, 11 Nov 2025 13:01:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Help-if-possible-please/m-p/5138638#M274117 SophieN20 2025-11-11T13:01:00Z https://helpforum.sky.com/t5/Sky-Mobile/Help-if-possible-please/m-p/5138678#M274127 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3956370">@SophieN20</a>&nbsp;</P> <P>As you have sent it off and can prove this there isn't muck Sky can do so you could try Royal Mail to see what they say.</P> Tue, 11 Nov 2025 13:39:18 GMT https://helpforum.sky.com/t5/Sky-Mobile/Help-if-possible-please/m-p/5138678#M274127 caesarome 2025-11-11T13:39:18Z