topic Re: Swap mobile phones in Sky Mobile

Swap mobile phones

Jay3035 — Mon, 10 Nov 2025 20:26:02 GMT

Hello I've got Three phones ready to swap to new one phoned sky mobile team they now saying i can only swap one phone wait two to three days? Then swap the next ? Why is this as I've been with sky for over 17 years now never have I need to do this? Plus it was easier to swap phones at the same this no problem, there's no T&Cs saying that I can't and wasn't very helpful when I asked why as they was just reading it of there computer? So is this right sky?

Re: Swap mobile phones

PandJ2020 — Mon, 10 Nov 2025 20:54:23 GMT

@Jay3035 wrote:
So is this right sky?

You're not contacting Sky here. (This is a customer led help forum)

Try calling again and getting a different advisor...

Re: Swap mobile phones

Jay3035 — Mon, 10 Nov 2025 20:59:12 GMT

Yeah i am tomorrow ill go to the cancalling team they seem to know what they talking about