Esim order immediated cancelled

Richard327 — Mon, 10 Nov 2025 16:47:02 GMT

I've tried to order a esim (I already have 4 sims for the family) and the order is accepted then I get a cancellation notification after a few minutes citing credit check or fraud. This has happened 5 times now. I have checked with Experian (where I have a 999 credit rating (the highest) and with CIFAS (who responded that they don't have any issue but referred me back to Sky). I have tried phoning Sky 3 times and each time the agent tried to place the order manually but still had the same cancellation. Any ideas? I am concerned that these rejected orders could impact my credit rating. I don't want to go to another esim provider as I want to continue to share data with the other 4 accounts but I may need to move all of us to another provider if this doesn't get sorted.

Re: Esim order immediated cancelled

caesarome — Mon, 10 Nov 2025 17:16:13 GMT

@Richard327

Even for a sim order there is a light credit check that is carried out then it could be that you are failing this for some reason and as customers here we couldn't say why that is.

topic Re: Esim order immediated cancelled in Sky Mobile

Esim order immediated cancelled

Re: Esim order immediated cancelled