topic Re: Credit agreement in Sky Mobile

Credit agreement

Lakshmiseethara — Sat, 08 Nov 2025 21:46:54 GMT

I was already approved for a credit in October month to purchase a product now that I decided to buy is not letting me approved the credit

Re: Credit agreement

caesarome — Sat, 08 Nov 2025 22:12:48 GMT

@Lakshmiseethara

As you didn't place the order last month then as you are trying now to do this then you will be credit checked again.

Re: Credit agreement

Lakshmiseethara — Sat, 08 Nov 2025 23:39:10 GMT

Yes when checked now the credit didn't pass may I know why?

Re: Credit agreement

Daniel0210 — Sun, 09 Nov 2025 05:27:55 GMT

@Lakshmiseethara wrote:

Yes when checked now the credit didn't pass may I know why?

@Lakshmiseethara
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.