topic Re: Confusing in Sky Mobile

Confusing

sophwill94 — Sat, 08 Nov 2025 21:35:47 GMT

Has anyone else had this? Nearly 2 weeks since I ordered, Sky dated the order within 1-2 weeks when ordering, then told me it would be 4+ weeks till delivery, or another credit check if I wanted a different device (despite me relaying ofcom rules to them) and now my app says this? Haven't ordered anything else? Help?

Re: Confusing

63johnw — Sat, 08 Nov 2025 22:02:07 GMT

Not sure what your question is @sophwill94 but that looks like your phone is on its way ?

Re: Confusing

caesarome — Sat, 08 Nov 2025 22:08:59 GMT

Are you talking about the "currently on back order" and the "Your order is on it's way" messages ?

Re: Confusing

sophwill94 — Sat, 08 Nov 2025 22:16:02 GMT

Sorry - I meant to say yes. Confused on why its saying your order is on its way but phone still saying on back order? No tracking etc?

Re: Confusing

caesarome — Sat, 08 Nov 2025 22:18:35 GMT

If you select the "your order is on it's way" was does it say when you tap on that as per the message ?

Re: Confusing

sophwill94 — Sat, 08 Nov 2025 23:00:00 GMT

'you don't have any active orders'

Re: Confusing

caesarome — Sun, 09 Nov 2025 09:40:27 GMT

@sophwill94

Are you signed into your account with the correct details ?

Re: Confusing

sophwill94 — Sun, 09 Nov 2025 09:50:12 GMT

Just double checked, yes all the correct details

Re: Confusing

caesarome — Sun, 09 Nov 2025 09:51:06 GMT

You will have to contact Sky about this so under “Need more help” at the bottom of this page might be the number to use:

https://www.sky.com/help

Or via the phone 150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone.

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295