https://helpforum.sky.com/t5/Sky-Mobile/My-phone/m-p/5136513#M273821 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529630">@Victoriacoll</a>&nbsp; if your services were restricted due to late payment you first have to pay your bill, then you have to set up a new continuous payment method. Once your payment clears in Skys account then your services should be reinstated. If more than 2 weeks late you may need to pay the next bill. Payments clearing over the weekend can delay things.&nbsp;</P> Sat, 08 Nov 2025 21:34:23 GMT 63johnw 2025-11-08T21:34:23Z https://helpforum.sky.com/t5/Sky-Mobile/My-phone/m-p/5136504#M273820 We have now paid our bill and its saying that are services are back up and running but there not. Ive even reset my phone to see if that would help and it didn't Sat, 08 Nov 2025 21:10:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-phone/m-p/5136504#M273820 Victoriacoll 2025-11-08T21:10:08Z https://helpforum.sky.com/t5/Sky-Mobile/My-phone/m-p/5136513#M273821 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529630">@Victoriacoll</a>&nbsp; if your services were restricted due to late payment you first have to pay your bill, then you have to set up a new continuous payment method. Once your payment clears in Skys account then your services should be reinstated. If more than 2 weeks late you may need to pay the next bill. Payments clearing over the weekend can delay things.&nbsp;</P> Sat, 08 Nov 2025 21:34:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-phone/m-p/5136513#M273821 63johnw 2025-11-08T21:34:23Z