topic New to Sky Mobile in Sky Mobile

New to Sky Mobile

Watts320 — Sat, 08 Nov 2025 18:00:08 GMT

My experience so far is not very good.

eSims are alot of trouble. I wish I went to a standard sim card. I have had to ring up sky 3 times about the eSim, it wont transfer to my new mobile (android to android) then when I think im getting somewere, they claim there is a bug on my account and will take 24 hours to fix. So im left with still using my old phone when I have a new one sat here not being able to use it.

Re: New to Sky Mobile

63johnw — Sat, 08 Nov 2025 19:24:58 GMT

Hi @Watts320 phone sky and request they send you a replacement physical sim.

Re: New to Sky Mobile

Watts320 — Mon, 10 Nov 2025 05:03:31 GMT

So this I have done.

I read that my eSim profile would be deleted and i would have no service until the sim card arrives. But I still have service and when i asked the lady on the phone she did say i will have service on my eSim.

So im assuming soon as I activate the sim card, my eSim will be gone.