https://helpforum.sky.com/t5/Sky-Mobile/Mobile-contract/m-p/5136364#M273802 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529475">@Luciegresty</a>&nbsp;</P> <P>Are you trying to order a mobile or tablet, if so then this might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> <P>&nbsp;</P> Sat, 08 Nov 2025 17:32:44 GMT caesarome 2025-11-08T17:32:44Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-contract/m-p/5136361#M273801 <P>My husband and I are trying to order a new deal but keeps getting cancelled&nbsp;</P> Sat, 08 Nov 2025 17:30:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-contract/m-p/5136361#M273801 Luciegresty 2025-11-08T17:30:09Z https://helpforum.sky.com/t5/Sky-Mobile/Mobile-contract/m-p/5136364#M273802 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529475">@Luciegresty</a>&nbsp;</P> <P>Are you trying to order a mobile or tablet, if so then this might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> <P>&nbsp;</P> Sat, 08 Nov 2025 17:32:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/Mobile-contract/m-p/5136364#M273802 caesarome 2025-11-08T17:32:44Z