https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5135627#M273697 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482145">@And16</a>&nbsp; if you are in the 31 day cooling off period then call sky on 150 to arrange the return. Can't be done here or online.&nbsp;</P> Fri, 07 Nov 2025 18:38:59 GMT 63johnw 2025-11-07T18:38:59Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5135617#M273696 Can anyone help just had phone today on contract but other doesn't like it and haven't opened it will sky able to do phone swap at all Fri, 07 Nov 2025 18:28:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5135617#M273696 And16 2025-11-07T18:28:48Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5135627#M273697 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482145">@And16</a>&nbsp; if you are in the 31 day cooling off period then call sky on 150 to arrange the return. Can't be done here or online.&nbsp;</P> Fri, 07 Nov 2025 18:38:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5135627#M273697 63johnw 2025-11-07T18:38:59Z https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5135633#M273698 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482145">@And16</a>&nbsp;<BR />Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 07 Nov 2025 18:42:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-swap/m-p/5135633#M273698 Daniel0210 2025-11-07T18:42:27Z