topic Re: Order tracking in Sky Mobile

Order tracking

Alireza3 — Fri, 07 Nov 2025 14:51:54 GMT

Hello,

I received a delivery from DPD last night for my Sky order, but the parcel was damaged when it arrived. I did not accept the delivery, and the driver took a photo and returned the item, marking it as damaged.

According to DPD tracking, my parcel is now at the North Circular depot.Please tell me when my mobile phone will be delivered. Thank you.

Re: Order tracking

Daniel0210 — Fri, 07 Nov 2025 15:01:34 GMT

@Alireza3
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

You'll need to contact Sky to discuss the way to receive your order.

Re: Order tracking

63johnw — Fri, 07 Nov 2025 15:21:56 GMT

@Alireza3 wrote:
.Please tell me when my mobile phone will be delivered. Thank you.

Hi @Alireza3 it probably won't as you sent it back. As advised you will need to call sky to discuss getting a new phone, may involve placing a new order for which you may be credit checked again.