topic Re: No caller ID on Motorola Edge 50 Pro since Android 16 Update in Sky Mobile

No caller ID on Motorola Edge 50 Pro since Android 16 Update

Closetotheedge — Thu, 06 Nov 2025 14:41:13 GMT

My incoming caller ID is not being presented. I have done all handset troubleshooting and eliminated the handset as root cause.

Please re-provision CLIP (Caller Line Identification Presentation) on my line and refresh the HLR profile.

No handset troubleshooting is required; this is a network provisioning issue

Re: No caller ID on Motorola Edge 50 Pro since Android 16 Update

PandJ2020 — Thu, 06 Nov 2025 15:05:59 GMT

@Closetotheedge wrote:
Please re-provision CLIP (Caller Line Identification Presentation) on my line and refresh the HLR profile.

We're other customers so cannot do that.

Search the forum for possible help as I recall a number of posts on this.

Re: No caller ID on Motorola Edge 50 Pro since Android 16 Update

Closetotheedge — Fri, 07 Nov 2025 09:47:44 GMT

OK, so how DO I get a human to talk to? The chatbots they put up are enough to make me change provider! I'm out on my own here, the phone manufacturer is far to busy to answer emails or talk to me, the phone provider is likewise far to busy. I think I may just break out my old Nokia 6310i that was so simple it never went wrong!

Re: No caller ID on Motorola Edge 50 Pro since Android 16 Update

caesarome — Fri, 07 Nov 2025 10:03:44 GMT

@Closetotheedge

Some people report success on getting past the bot by not replying to any of their questions so staying silent.