topic Re: Unwanted devices in Sky Mobile

Unwanted devices

Michaeljp26 — Thu, 06 Nov 2025 14:07:00 GMT

Had two Samsung tablets added to my account, I don't want them

Re: Unwanted devices

PandJ2020 — Thu, 06 Nov 2025 14:08:43 GMT

@Michaeljp26 wrote:
Had two Samsung tablets added to my account, I don't want them

Are you saying you didn't order them?

Have they arrived?

See here as a matter of urgency: https://www.sky.com/help/articles/account-takeover

Re: Unwanted devices

Michaeljp26 — Thu, 06 Nov 2025 14:12:30 GMT

I don't as on the phone to someone from sky this morning saying I've got a free item coming, which sounded odd. Logged into my account and now got two Samsung tablets on there. No not posted yet. I wanted to fine away of removing them before I get charged and sent out

Re: Unwanted devices

Daniel0210 — Thu, 06 Nov 2025 14:20:42 GMT

@Michaeljp26 wrote:

I don't as on the phone to someone from sky this morning saying I've got a free item coming, which sounded odd.

@Michaeljp26

No, probably a scam. Did you provide sufficient details for scammers to order these?

You need to call Sky asap. See this link

https://www.sky.com/help/articles/account-takeover

The scammers will likely recontact you (again claiming to be Sky) saying they've made a mistake and to send it to a (non Sky) address. They then have the device and you have the bill. They may send packaging to post the item (to them) or even send a 'courier' to collect it.

With any unexpected calls from 'Sky' if the caller asks for your telephone password to confirm you're the account holder (which a genuine Sky agent should in my opinion) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it'll be a scam call.

Re: Unwanted devices

Michaeljp26 — Thu, 06 Nov 2025 14:16:57 GMT

I've reset my passwords and blocked different numbers that have contacted me, I'll contact sky

Re: Unwanted devices

Daniel0210 — Thu, 06 Nov 2025 14:17:56 GMT

@Michaeljp26

See the link I've added to my reply above.