topic Re: Issue with my bill in Sky Mobile

Issue with my bill

Ratib1 — Thu, 06 Nov 2025 11:39:21 GMT

I've called sky two weeks ago about the issue l have l brought a iPhone 17pro max and l didn't like it and l returned it on the 10 October and I'm still paying for the phone I meant to be paying like £60 and I'm paying £138 for the last bill and l need a refund for the iPhone 17pro max as I've returned it back and the system needs sorting out so the next bill will be like £60 not £98

Re: Issue with my bill

Daniel0210 — Thu, 06 Nov 2025 11:45:24 GMT

@Ratib1

Returned devices need to be processed and checked for damage etc which takes a number of weeks at which point your bills should be amended.

Re: Issue with my bill

Ratib1 — Thu, 06 Nov 2025 12:11:13 GMT

Yh it been like a month when l returned the phone and l called them two weeks ago and they said they will put it on they system and give me a call on the same week and im not going to carry on paying for something l don't have, so what can l do because l can't stop paying that just going to ruin my credit

Re: Issue with my bill

PandJ2020 — Thu, 06 Nov 2025 12:34:18 GMT

@Ratib1 wrote:
im not going to carry on paying for something l don't have

Unfortunately, 'refusing' to pay may not be a good idea. Once the return is processed your overpayments will become a credit (and can be returned if no further bills to pay).