topic Re: Mobile sent it to back on same address in Sky Mobile

Mobile sent it to back on same address

Saqibjaved — Tue, 04 Nov 2025 20:07:03 GMT

Hey,basically i am on holidays my mobile was already deleivered late so i didn't received my mobile from driver.Can you sent it to back on same address

Re: Mobile sent it to back on same address

caesarome — Tue, 04 Nov 2025 20:18:22 GMT

@Saqibjaved

We are customers here so if your phone hasn't been delivered then I'm not sure what you are asking ?

Re: Mobile sent it to back on same address

Saqibjaved — Wed, 05 Nov 2025 19:37:13 GMT

When you will deleiver my phone again

Re: Mobile sent it to back on same address

GD1 — Wed, 05 Nov 2025 19:39:41 GMT

@Saqibjaved They won't resend the phone. If it's been returned to Sky you will need to place a new order and a new credit check will be done.

Re: Mobile sent it to back on same address

Saqibjaved — Wed, 05 Nov 2025 19:40:56 GMT

I already gave the money

Re: Mobile sent it to back on same address

caesarome — Wed, 05 Nov 2025 19:44:01 GMT

@Saqibjaved wrote:

When you will deleiver my phone again

Never for the reasons already stated so I will say it again - we are customers here like you.

If you have paid any upfront cost towards the returned phone it should be refunded to you but can take a few weeks so if it has been longer than that you will need to call them about it.

Re: Mobile sent it to back on same address

GD1 — Wed, 05 Nov 2025 19:44:35 GMT

@Saqibjaved It's been returned to Sky they won't send it out again, you will need to speak to Sky as they will have to refund anything you've paid, you will then need to place a new order.

Re: Mobile sent it to back on same address

Saqibjaved — Wed, 05 Nov 2025 19:46:07 GMT

But its not good

Re: Mobile sent it to back on same address

GD1 — Wed, 05 Nov 2025 19:52:10 GMT

@Saqibjaved Unfortunately you missed your delivery, that is not Sky's problem, there is nothing we as customers can do for you other than what has been advised.