https://helpforum.sky.com/t5/Sky-Mobile/Monthly-SIM-only-bill/m-p/5133705#M273353 I would like to lower my monthly bill. However, the bot keeps informing me to phone the mobile helpline, when I get through I am then informed that there isn't anyone to speak to as all staff are being trained. How can I speak to an agent? Terry Wed, 05 Nov 2025 14:25:21 GMT Terryinwarminster 2025-11-05T14:25:21Z https://helpforum.sky.com/t5/Sky-Mobile/Monthly-SIM-only-bill/m-p/5133705#M273353 I would like to lower my monthly bill. However, the bot keeps informing me to phone the mobile helpline, when I get through I am then informed that there isn't anyone to speak to as all staff are being trained. How can I speak to an agent? Terry Wed, 05 Nov 2025 14:25:21 GMT https://helpforum.sky.com/t5/Sky-Mobile/Monthly-SIM-only-bill/m-p/5133705#M273353 Terryinwarminster 2025-11-05T14:25:21Z https://helpforum.sky.com/t5/Sky-Mobile/Monthly-SIM-only-bill/m-p/5133723#M273357 <P>Once training has finished... (I'm afraid as other customers we don't know when this is)</P><P>&nbsp;</P><P>However, you can change your monthly plan by logging into your account,</P> Wed, 05 Nov 2025 14:36:22 GMT https://helpforum.sky.com/t5/Sky-Mobile/Monthly-SIM-only-bill/m-p/5133723#M273357 PandJ2020 2025-11-05T14:36:22Z