topic Re: Cannot activate new sim in Sky Mobile

Cannot activate new sim

Sammie26 — Tue, 04 Nov 2025 20:27:07 GMT

When I try to activate my sim it asks me to link my SKYID. I use my surname and postcode and it asks for the digits from the account I use to pay my bill. But I've never had SKY mobile (only broadband) but it won't accept that account number

Re: Cannot activate new sim

63johnw — Tue, 04 Nov 2025 20:46:56 GMT

Hi @Sammie26 have you followed this ?

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Cannot activate new sim

Sammie26 — Tue, 04 Nov 2025 20:56:51 GMT

Yes I've been trying that for the last hour! Now on the phone to customer services!

Re: Cannot activate new sim

Sammie26 — Tue, 04 Nov 2025 21:19:26 GMT

Managed to activate 1 via customer services but it still won't do the other via the app or website.....looks like I'll be making another phone call tomorrow!!!

Re: Cannot activate new sim

caesarome — Tue, 04 Nov 2025 21:37:34 GMT

@Sammie26 wrote:

When I try to activate my sim

When you ordered that sim @Sammie26 you must have provided payment details so try using these details.

Re: Cannot activate new sim

Sammie26 — Wed, 05 Nov 2025 08:01:08 GMT

No it didnt ask for any payment details as I've been a broadband customer for over 20 years! I just went on the app, ordered what I wanted and it got delivered. I'm going to ring again tonight to get the other SIM card sorted