https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade-sim/m-p/5132541#M273066 <P>I received my new phone with sky last week. On signing up, I thought I had picked the 100GB Data option but come to find out it was only 100MB when I ran out of data whilst out at the weekend. When returning home, I tried to update my data plan to 50GB however, kept receiving a message that this was not possible.&nbsp;<BR /><BR /></P><P>I contacted sky on the live chat who informed me that I couldn't upgrade it as there is an outstanding balance on my account since 2022. He said he would raise a ticket and this would be resolved in 7-13 days. With this being urgent, I contacted sky by phone yesterday and was informed of the same thing- a £59 debt that needs clearing then I will be able to upgrade my data plan, view accessories etc. so I have rang to pay this today and have again been fobbed off with "wait a couple of days and you should be able to upgrade" and they haven't allowed me to pay. I know this won't be resolved in a couple of days and she said she would raise a ticket AGAIN! After explaining this is urgent as without data, I can't leave my house as I rely on the internet for bus passes, directions etc. she said there was nothing more they could do and I would have to wait for the ticket to be resolved. Is there anything I can do to move this process along? I need more data asap or I'm going to be stuck in the house until this is sorted. If I'm unable to upgrade it I will need to cancel and purchase the contract elsewhere.&nbsp;<BR /><BR /></P><P>&nbsp;</P> Tue, 04 Nov 2025 12:05:16 GMT Nc99 2025-11-04T12:05:16Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade-sim/m-p/5132541#M273066 <P>I received my new phone with sky last week. On signing up, I thought I had picked the 100GB Data option but come to find out it was only 100MB when I ran out of data whilst out at the weekend. When returning home, I tried to update my data plan to 50GB however, kept receiving a message that this was not possible.&nbsp;<BR /><BR /></P><P>I contacted sky on the live chat who informed me that I couldn't upgrade it as there is an outstanding balance on my account since 2022. He said he would raise a ticket and this would be resolved in 7-13 days. With this being urgent, I contacted sky by phone yesterday and was informed of the same thing- a £59 debt that needs clearing then I will be able to upgrade my data plan, view accessories etc. so I have rang to pay this today and have again been fobbed off with "wait a couple of days and you should be able to upgrade" and they haven't allowed me to pay. I know this won't be resolved in a couple of days and she said she would raise a ticket AGAIN! After explaining this is urgent as without data, I can't leave my house as I rely on the internet for bus passes, directions etc. she said there was nothing more they could do and I would have to wait for the ticket to be resolved. Is there anything I can do to move this process along? I need more data asap or I'm going to be stuck in the house until this is sorted. If I'm unable to upgrade it I will need to cancel and purchase the contract elsewhere.&nbsp;<BR /><BR /></P><P>&nbsp;</P> Tue, 04 Nov 2025 12:05:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade-sim/m-p/5132541#M273066 Nc99 2025-11-04T12:05:16Z https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade-sim/m-p/5132553#M273069 <P>We're other customers here so our help is limited.</P><P>&nbsp;</P><P>You can of course cancel within your cooling off period - you'd have to call Sky to arrange this.</P><P>&nbsp;</P><P>I suppose one other option is to purchase a 'new' SIM (preferably an eSIM) and activate that if you can?&nbsp; (And cancel the 100MB one within the cooling off period).&nbsp; Indeed, you can use a SIM/eSIM from any provider as the phone is not network locked.</P><P>&nbsp;</P><P>Raising a complaint is probably a good idea - but it may not hurry the resolution along.</P> Tue, 04 Nov 2025 12:20:13 GMT https://helpforum.sky.com/t5/Sky-Mobile/Unable-to-upgrade-sim/m-p/5132553#M273069 PandJ2020 2025-11-04T12:20:13Z