topic Re: Sky Mobile Help in Sky Mobile

Sky Mobile Help

Robert186 — Sat, 25 Oct 2025 08:35:03 GMT

Saturday morning, every number I try to call to get help is just a robot that tells me the lines are closed.

Having major problems with my Sky mobile esim, so I went ahead and deleted it thinking I could easily reinstall it.

That was a massive mistake.

The QR code in the app is no longer active.

So great I'll just order a replacement esim, should be handy and easy enough right?

Sky needs to send me a security code to continue on the option and guess where they need to send it too?

You guessed right, my mobile number.

How can one get this code if they DON'T have an active esim?

Make it make sense.

So due to my stupid idea to delete and simply reinstall my esim, I am bang smack out of luck, and have to wait until Monday to fix.

That security check really needs another look at, oh you want to replace your esim, fine but we need to send you a text first! What??

Thanks Sky, no calls or data for the weekend. Great service with plenty of help for scenarios like mine.

10/10

Re: Sky Mobile Help

63johnw — Sat, 25 Oct 2025 08:53:30 GMT

Hi @Robert186 they should be able to send the code via email, others on here have reported that. If you can't get through on the phone try the social media links at the bottom of this page.

Re: Sky Mobile Help

nsd1 — Tue, 04 Nov 2025 10:17:45 GMT

I am having this exact issue. I tried to manually install a new eSim while I could access wifi, but it didn't complete activation. Have reset everything on my phone, can't email customer service...

Re: Sky Mobile Help

Robert186 — Tue, 04 Nov 2025 10:20:42 GMT

Reach out to the team via Instagram, it helped me so much. They tried everything to get me back up and running.

Unfortunately I had to end up getting a physical sim posted to me but the support I got was brilliant.

Re: Sky Mobile Help

63johnw — Tue, 04 Nov 2025 10:22:25 GMT

Try the social media links at the bottom of this page @nsd1 to see if they can help you.

Re: Sky Mobile Help

nsd1 — Tue, 04 Nov 2025 10:24:43 GMT

What a nightmare - I am on a work computer and can't access social media.