topic Re: Mobile Calls Cuts Off in Sky Mobile

Mobile Calls Cuts Off

Minstergate — Sun, 02 Nov 2025 18:25:30 GMT

Whenever I am on my phone, iPhone 14pro, after being on a call for 1 hour, it cuts out. There is no warning either.

Please can someone tell me how to stop this happening?

I have looked at the settings on my iPhone and I can't see anything obvious.

Re: Mobile Calls Cuts Off

63johnw — Sun, 02 Nov 2025 18:44:04 GMT

Hi @Minstergate there is a 3 hour call limit but have not seen anything for calls cutting off after one hour.

Re: Mobile Calls Cuts Off

Minstergate — Sun, 02 Nov 2025 18:57:01 GMT

Always cuts out after 1 hour which is annoying

Re: Mobile Calls Cuts Off

Abbe0702 — Sun, 25 Jan 2026 19:28:48 GMT

I am having the exact same issue and it is really annoying! I contacted Sky via the virtual assistance about a week ago and they asked me to do a couple changes on settings to see if it would help, I did these and calls in the week still cut off at an hour. I contacted them again today and have ended up being told it is a handset issue with all iPhones (mine is an iPhone 15), but I don't believe this. I have looked it up online too and no one with other carrier's seems to be experiencing the same issus. A family member of mine is also with Sky Mobile but has a Samsung and it cuts their calls off at an hour too.

Re: Mobile Calls Cuts Off

Minstergate — Sun, 25 Jan 2026 20:23:19 GMT

Thanks for your reply. I too have spoken to SKY over the phone and got a less than satisfactory reply. I have just changed phones from a 14 Pro to a 17 Pro and still have the same problem. I went to a SKY shop a few days ago and the lady couldn't have been more helpful. I have had a new SIM card but of course I won't know if that has fixed the problem until I next speak to someone for more than hour!!

Re: Mobile Calls Cuts Off

Abbe0702 — Sun, 25 Jan 2026 20:35:44 GMT

Thanks for your reply and fingers crossed it works for you. Would you mind updating here after a phone call you have that is long enough please? I may do what you have done if it works for you 🙂

Re: Mobile Calls Cuts Off

Minstergate — Sun, 25 Jan 2026 20:40:32 GMT

Yes definitely 🤞

Re: Mobile Calls Cuts Off

Minstergate — Sun, 01 Feb 2026 16:06:27 GMT

I've had a call for over an hour today and got cut off again 😢😡 When I have time, I will ring Sky and see what they have to say

Re: Mobile Calls Cuts Off

Abbe0702 — Wed, 04 Feb 2026 06:57:36 GMT

How frustrating! Thank you for coming back to me. Hopefully we can both sort it soon!

Re: Mobile Calls Cuts Off

Nikki1410 — Fri, 06 Mar 2026 15:22:57 GMT

Hi, I'm having the same with the Samsung A54. It's done it twice to me today while on hold to book a hospital appointment. So frustrating, especially since I was 2nd in the queue from 19.