topic Re: No mobile data??? in Sky Mobile

No mobile data???

Claireh1982 — Sun, 02 Nov 2025 09:59:21 GMT

I have no mobile data? Only emergency calls?

Re: No mobile data???

Daniel0210 — Sun, 02 Nov 2025 10:01:27 GMT

@Claireh1982

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No mobile data???

Claireh1982 — Sun, 02 Nov 2025 10:04:55 GMT

Believe it or not, I did check there???

Re: No mobile data???

63johnw — Sun, 02 Nov 2025 10:07:19 GMT

@Claireh1982 wrote:
Believe it or not, I did check there???

But you didn't say that in your first post. Fellow customers trying to help you and that's your response.

Re: No mobile data???

Claireh1982 — Sun, 02 Nov 2025 10:19:09 GMT

Your response is also not helpful. But thanks

Re: No mobile data???

Daniel0210 — Sun, 02 Nov 2025 11:09:54 GMT

@Claireh1982
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.

Re: No mobile data???

JesusM — Sun, 02 Nov 2025 11:37:06 GMT

Same here, no data at all (Cavan area)

Re: No mobile data???

Daniel0210 — Sun, 02 Nov 2025 11:38:23 GMT

Same advice then @JesusM

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No mobile data???

JesusM — Sun, 02 Nov 2025 11:55:39 GMT

only valid for UK, not ROI.

on the phone they confirmed there is some outage going on but there is no public information/updates about it.

Re: No mobile data???

Daniel0210 — Sun, 02 Nov 2025 12:07:52 GMT

@JesusM

Apologies. Didn't know where Cavan is.

Re: No mobile data???

Sofia1111 — Sun, 02 Nov 2025 12:56:48 GMT

Same here! No mobile data.

(Blanchardstown area)

Re: No mobile data???

Claireh1982 — Mon, 03 Nov 2025 13:01:17 GMT

0210Daniel, you have said that you are not a Sky employee, yet you reply to pretty much every question on here (having done my research) and posted over 50,000 times? I'm guessing you do not have much else to do, or you are actually a Sky employee

Re: No mobile data???

Daniel0210 — Mon, 03 Nov 2025 13:11:32 GMT

@Claireh1982 wrote:

you reply to pretty much every question on here (having done my research) and posted over 50,000 times?

@Claireh1982

I'll take that as a compliment.

See this article in the About section from the top of the forum page. You'll see that we are customers just like you as the bold type under our user name explains.

https://helpforum.sky.com/t5/Superusers/bd-p/meetthesuperusers

Re: No mobile data???

Claireh1982 — Mon, 03 Nov 2025 13:17:54 GMT

I wouldn't

This discussion forum is a waste of time, all the whole fake people are on here giving exactly the same answers as a Sky employee

I have reported you.

Re: No mobile data???

Daniel0210 — Mon, 03 Nov 2025 13:22:08 GMT

@Claireh1982

Did you read that link? Also posts by staff are marked as by a Sky employee or from the Community Team.