https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130657#M272735 <P>I take it you have never been able to access your bills ?</P> <P>&nbsp;</P> <P>If so are you signed in wit the correct ID.&nbsp;A way to check which Sky ID's a linked to an account is by clicking the "forgotten username" link when signing in and it will show you all the emails/sky ID's associated with your account.</P> <P>&nbsp;</P> <P><A href="https://skyid.sky.com/forgotusername/" target="_blank" rel="noopener noreferrer">https://skyid.sky.com/forgotusername/</A></P> Sat, 01 Nov 2025 20:25:29 GMT caesarome 2025-11-01T20:25:29Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130647#M272732 <P>my sky mobile account already said it is linked but i cannot access my bills to pay them. my account said it declined the payment even tho money was in there so want to pay it&nbsp;</P><P>&nbsp;</P> Sat, 01 Nov 2025 20:11:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130647#M272732 charleigh2 2025-11-01T20:11:58Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130650#M272733 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4321010">@charleigh2</a>&nbsp;</P> <P>If your bill is usually paid by a direct debit and the payment has failed for whatever reason then Sky will try again in 10 days time so at this stage no manual payment is required so how is your bill usually paid ?</P> Sat, 01 Nov 2025 20:17:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130650#M272733 caesarome 2025-11-01T20:17:02Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130655#M272734 <P>it usually comes out as direct debit i'm not sure why it's not this time my account just told me it declined but it should be fine if it tries again in 10 days. how can i gain access to see my bills tho because it just says this the first photo is what i saw first then i tried to go on the 'my bills' page and it shows the second photo&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1518.png" style="width: 1320px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/114161i58E428ADC3D7814E/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1518.png" alt="IMG_1518.png" /></span> </P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1519.png" style="width: 1320px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/114162iBE5CFBA9AA0036DD/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1519.png" alt="IMG_1519.png" /></span></P> Sat, 01 Nov 2025 20:21:42 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130655#M272734 charleigh2 2025-11-01T20:21:42Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130657#M272735 <P>I take it you have never been able to access your bills ?</P> <P>&nbsp;</P> <P>If so are you signed in wit the correct ID.&nbsp;A way to check which Sky ID's a linked to an account is by clicking the "forgotten username" link when signing in and it will show you all the emails/sky ID's associated with your account.</P> <P>&nbsp;</P> <P><A href="https://skyid.sky.com/forgotusername/" target="_blank" rel="noopener noreferrer">https://skyid.sky.com/forgotusername/</A></P> Sat, 01 Nov 2025 20:25:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130657#M272735 caesarome 2025-11-01T20:25:29Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130666#M272736 <P>thanks for your help, it is the correct sky id but i'm not sure why it isn't working&nbsp;</P> Sat, 01 Nov 2025 20:31:28 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130666#M272736 charleigh2 2025-11-01T20:31:28Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130711#M272738 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4321010">@charleigh2</a>&nbsp;</P> <P>All you can do is to contact Sky via the phone or social media for help in getting this sorted.</P> Sat, 01 Nov 2025 22:02:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130711#M272738 caesarome 2025-11-01T22:02:43Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130718#M272741 <P>thank you&nbsp;</P> Sat, 01 Nov 2025 22:19:07 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5130718#M272741 charleigh2 2025-11-01T22:19:07Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5251216#M289689 <P>Did u mange to sort this as same is happening to me also&nbsp;</P> Sat, 11 Apr 2026 11:14:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5251216#M289689 Abbie60 2026-04-11T11:14:16Z https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5255755#M290259 <P>no i haven't yet, im not sure why it is doing it but i will try and call them on monday</P> Fri, 17 Apr 2026 10:31:56 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-sky-mobile-account-says-it-is-already-linked-but-i-cant-access-my-bills/m-p/5255755#M290259 charleigh2 2026-04-17T10:31:56Z