topic Re: Extra charges in Sky Mobile

Extra charges

Isabel47 — Sat, 01 Nov 2025 16:39:13 GMT

Hi I'm getting paid for extra calls and messages when I have unlimited

Re: Extra charges

caesarome — Sat, 01 Nov 2025 16:48:23 GMT

Unlimted calls on apply to UK landlines (so 01, 02, 03 and 07etc) and mobiles so what calls have you making when you have bit hit with these charges ?

Re: Extra charges

PandJ2020 — Sat, 01 Nov 2025 18:23:21 GMT

@Isabel47 wrote:
I have unlimited

As above - everyone has 'unlimited' but that's not to all numbers. Calls to certain 08 numbers are chargeable for example.

Your bills will itemise where you've been charged. Also, see the tariff: https://www.sky.com/help/articles/sky-mobile-tariff-guide

Re: Extra charges

Daniel0210 — Sat, 01 Nov 2025 17:48:24 GMT

@Isabel47 wrote:
and messages

@Isabel47

Picture messages (mms) are chargeable.

Re: Extra charges

PandJ2020 — Sat, 01 Nov 2025 18:23:43 GMT

@Daniel0210 wrote:
@Isabel47 wrote:
and messages
@Isabel47
Picture messages (mms) are chargeable.

Yup - I'd recommend disabling the MMS protocol on your device.