https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-swap/m-p/5130184#M272655 Hi I upgraded my daughters phone. But it's not given any details about how to send the old phone back. Does anyone have information on this please? Sat, 01 Nov 2025 11:02:33 GMT Tashane44 2025-11-01T11:02:33Z https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-swap/m-p/5130184#M272655 Hi I upgraded my daughters phone. But it's not given any details about how to send the old phone back. Does anyone have information on this please? Sat, 01 Nov 2025 11:02:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-swap/m-p/5130184#M272655 Tashane44 2025-11-01T11:02:33Z https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-swap/m-p/5130191#M272656 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4522350">@Tashane44</a>&nbsp; you should be able to use the packaging the new phone came in and the address should be on/in there.&nbsp;<BR /><BR /></P><P>edit. If you no longer have that then call sky on 150 to arrange for new one to be sent.&nbsp;</P> Sat, 01 Nov 2025 11:14:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgraded-swap/m-p/5130191#M272656 63johnw 2025-11-01T11:14:23Z