https://helpforum.sky.com/t5/Sky-Mobile/iPhone-16e/m-p/5129947#M272628 <P>Hi I have a new sky mobile 16e. I have tried to transfer my iCloud and set the new phone up from my old iPhone. But the new iPhone keeps going back to restore mode. I can't use this phone at all even if I reset and restart.</P><P>&nbsp;</P><P>what can I do&nbsp;</P><P>&nbsp;</P><P>Apple have said send it back&nbsp;</P> Fri, 31 Oct 2025 21:55:48 GMT Johnbone 2025-10-31T21:55:48Z https://helpforum.sky.com/t5/Sky-Mobile/iPhone-16e/m-p/5129947#M272628 <P>Hi I have a new sky mobile 16e. I have tried to transfer my iCloud and set the new phone up from my old iPhone. But the new iPhone keeps going back to restore mode. I can't use this phone at all even if I reset and restart.</P><P>&nbsp;</P><P>what can I do&nbsp;</P><P>&nbsp;</P><P>Apple have said send it back&nbsp;</P> Fri, 31 Oct 2025 21:55:48 GMT https://helpforum.sky.com/t5/Sky-Mobile/iPhone-16e/m-p/5129947#M272628 Johnbone 2025-10-31T21:55:48Z