https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5129772#M272601 Return phone received today Fri, 31 Oct 2025 19:02:34 GMT COLInRumney 2025-10-31T19:02:34Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5129772#M272601 Return phone received today Fri, 31 Oct 2025 19:02:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5129772#M272601 COLInRumney 2025-10-31T19:02:34Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5129774#M272602 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4521948">@COLInRumney</a>&nbsp;<BR />As you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Fri, 31 Oct 2025 19:05:08 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5129774#M272602 Daniel0210 2025-10-31T19:05:08Z