https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap-issues/m-p/5129181#M272486 <P>I recently ordered a new handset for my son and sent old handset back to swap and credit my account nearly 8 weeks ago now. I have called numerous times and nothing. I have been told it's received and under review. Today I received an email telling me they will send me pre paid parcel to return my handset and they have reduced the offer to £70 from £79..... Buty phone has already been posted using sky swap prepaid label. No one is helping me I'm down on paying two phones and they have my handset I could have sold privately ages ago!&nbsp;</P> Thu, 30 Oct 2025 23:43:34 GMT Brittwilko84 2025-10-30T23:43:34Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap-issues/m-p/5129181#M272486 <P>I recently ordered a new handset for my son and sent old handset back to swap and credit my account nearly 8 weeks ago now. I have called numerous times and nothing. I have been told it's received and under review. Today I received an email telling me they will send me pre paid parcel to return my handset and they have reduced the offer to £70 from £79..... Buty phone has already been posted using sky swap prepaid label. No one is helping me I'm down on paying two phones and they have my handset I could have sold privately ages ago!&nbsp;</P> Thu, 30 Oct 2025 23:43:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap-issues/m-p/5129181#M272486 Brittwilko84 2025-10-30T23:43:34Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap-issues/m-p/5129228#M272499 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3248650">@Brittwilko84</a>&nbsp; I would make a formal complaint.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint#call-us-only" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint#call-us-only</A></P> Fri, 31 Oct 2025 06:59:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-swap-issues/m-p/5129228#M272499 63johnw 2025-10-31T06:59:58Z