topic Re: Sky swap in Sky Mobile

Sky swap

Becky1104 — Thu, 30 Oct 2025 18:47:53 GMT

Has anyone done the sky swap and they've not received your device? Yet you've rung and online chatted them provided tracking details. It's been going on since 22nd September and they keep telling me to wait a few more days. Yet my bill that I'm paying is sky high

Re: Sky swap

caesarome — Thu, 30 Oct 2025 19:22:27 GMT

@Becky1104

What device is it as there are long delays on the new iphone 17 due to the high demand which is usual when these are released at the time of the year.

Re: Sky swap

Becky1104 — Thu, 30 Oct 2025 19:40:59 GMT

So I got the 17 pro max and I traded in the 15 pro max but apparently they've not received it. Yet my postage tracking number says it was delivered to them

Re: Sky swap

caesarome — Thu, 30 Oct 2025 19:45:01 GMT

@Becky1104

It takes the company that handles the returns for Sky 2-3 weeks to receive in the stock.

Re: Sky swap

Becky1104 — Thu, 30 Oct 2025 19:51:32 GMT

Yeah I posted it on 22nd September been over 2/3 weeks and they keep saying they've not received it

Re: Sky swap

63johnw — Thu, 30 Oct 2025 20:00:23 GMT

Did you keep the tracking information and proof they received it @Becky1104 ?

Re: Sky swap

caesarome — Thu, 30 Oct 2025 20:02:16 GMT

@Becky1104 wrote:

Yet my postage tracking number says it was delivered to them

Have you phoned Sky to see if they can help to get the status updated ?

Re: Sky swap

Becky1104 — Thu, 30 Oct 2025 20:31:51 GMT

Yeah phoned them and they was like we're working on it gives us a few more days this was about a week ago phoned again today and said the same thing