topic Re: New mobile contract in Sky Mobile

New mobile contract

StephenHalls — Thu, 30 Oct 2025 19:19:54 GMT

I would like to purchase a new mobile contract, I have two existing ones, one sky mobile and one sky tv, but when applying for a third my credit check was unsuccessful can anyone help ?

Re: New mobile contract

63johnw — Thu, 30 Oct 2025 19:25:23 GMT

Hi @StephenHalls if you have failed the credit check then there is nothing anyone can do, repeated attempts will only make it worse. You could check your credit file to see if anything shows up. Have you recently changed address ?

Re: New mobile contract

caesarome — Thu, 30 Oct 2025 19:26:59 GMT

@StephenHalls

There is nothing us customers can do for as you would need to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.