https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap-Not-been-Completed/m-p/5128779#M272411 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2744692">@Jazzqa</a>&nbsp;</P> <P>If you have registered a complaint then Sky have 8 weeks to either resolve your issue or to issue you with a deadlock letter which will allow you to take it further.</P> Thu, 30 Oct 2025 13:14:57 GMT caesarome 2025-10-30T13:14:57Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap-Not-been-Completed/m-p/5128611#M272380 <P>I swapped my iphone 16 for the new iphone 17 and returned it in the box with label provided.</P><P>Royal Mail delivered this and Sky recieved it 22nd September... But sky still havent credited my old iphone account with the £318 promised and inface it now looks like its been cancelled as nothing shows for the swap anymore.</P><P>&nbsp;</P><P>I have contacted sky about this more than 3 times and made 3 complaints through the website, but still nothing!&nbsp;</P><P>No replies, just broken promises that someone will contact me within 72 hours and never do!</P><P>&nbsp;</P><P>I cannot believe after all the years i have been with sky and all the iphones i have had through sky this is still ongoing!&nbsp;</P><P>&nbsp;</P><P>T top it off, i had a returns box come through the door yesterday! Angry and frustrated seems too tame for how i am feeling</P> Thu, 30 Oct 2025 10:36:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap-Not-been-Completed/m-p/5128611#M272380 Jazzqa 2025-10-30T10:36:33Z https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap-Not-been-Completed/m-p/5128779#M272411 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2744692">@Jazzqa</a>&nbsp;</P> <P>If you have registered a complaint then Sky have 8 weeks to either resolve your issue or to issue you with a deadlock letter which will allow you to take it further.</P> Thu, 30 Oct 2025 13:14:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sky-Swap-Not-been-Completed/m-p/5128779#M272411 caesarome 2025-10-30T13:14:57Z