Sky unable to provide PAC code as verification code not coming through

SuperBlueBear — Wed, 29 Oct 2025 17:58:16 GMT

I have been trying to get a PAC code from Sky Mobile for the past 10 days!! It should take 2 hrs max apparently according to Offcom.
The verification code that they need to send to the mobile phone to be moved away from Sky is not coming through. I have been told the issue needs to be resolved by the PAC Tech Team but I am still waiting for them to get in touch to sort this out. Have chased Sky Mobile 4 times now and I have put in a complaint but this has basically been ignored. It is frustrating beyond beleif!!!
Has anyone had a similar issues? Or knows if there is anything else I can do/try?

Re: Sky unable to provide PAC code as verification code not coming through

caesarome — Thu, 30 Oct 2025 10:09:41 GMT

@SuperBlueBear

If you have put in a complaint then Sky has 8 weeks to resolve it or issue you with a deadlock letter which will allow you to take it further.

topic Re: Sky unable to provide PAC code as verification code not coming through in Sky Mobile

Sky unable to provide PAC code as verification code not coming through

Re: Sky unable to provide PAC code as verification code not coming through