https://helpforum.sky.com/t5/Sky-Mobile/Received-iPhone-mobile-and-SIM-not-ordered-a/m-p/5127425#M272171 <P>Yes, 5 times, still no call or return package as promised.</P> Tue, 28 Oct 2025 21:46:58 GMT LowLow 2025-10-28T21:46:58Z https://helpforum.sky.com/t5/Sky-Mobile/Received-iPhone-mobile-and-SIM-not-ordered-a/m-p/5127409#M272165 <P>My mother has received a mobile and SIM nearly 3 months ago now and I have reported to sky 5 times, still no phone calls or package that was promised every time I call, I have to go through security every time, answer bank details and don't have the email address the scammers used as didn't order, it's pathetic the level of service sky offer when fraud commited against us</P> Tue, 28 Oct 2025 21:32:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Received-iPhone-mobile-and-SIM-not-ordered-a/m-p/5127409#M272165 LowLow 2025-10-28T21:32:17Z https://helpforum.sky.com/t5/Sky-Mobile/Received-iPhone-mobile-and-SIM-not-ordered-a/m-p/5127414#M272166 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4519166">@LowLow</a>&nbsp; have you tried an official complaint ?</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint#call-us-only" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint#call-us-only</A></P> Tue, 28 Oct 2025 21:38:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Received-iPhone-mobile-and-SIM-not-ordered-a/m-p/5127414#M272166 63johnw 2025-10-28T21:38:57Z https://helpforum.sky.com/t5/Sky-Mobile/Received-iPhone-mobile-and-SIM-not-ordered-a/m-p/5127425#M272171 <P>Yes, 5 times, still no call or return package as promised.</P> Tue, 28 Oct 2025 21:46:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/Received-iPhone-mobile-and-SIM-not-ordered-a/m-p/5127425#M272171 LowLow 2025-10-28T21:46:58Z