topic Re: SIM issues in Sky Mobile

SIM issues

Maxb09 — Tue, 28 Oct 2025 08:38:53 GMT

I have called and cancelled my SIM card as I am utilising my old one to keep my phone number however it says I am still being charged for it? Can you help with this please?

Re: SIM issues

caesarome — Tue, 28 Oct 2025 08:42:54 GMT

@Maxb09
When did you call to cancel it and how long ago was it activated ?

When is your next bill due to be paid ?

Re: SIM issues

Maxb09 — Tue, 28 Oct 2025 12:15:50 GMT

It was not activated and I cancelled it on the phone the day I got it. I have received a charge for the first month already although it was delivered 2 weeks late and have been charge for the sim as well as the phone

Re: SIM issues

caesarome — Tue, 28 Oct 2025 13:37:22 GMT

@Maxb09

Ususlly you wouldn't be charged for a sim that wasn't activated so if you have then speaking to Sky about this is all that you do to get your money refunded.

Re: SIM issues

Maxb09 — Tue, 28 Oct 2025 15:50:53 GMT

Thanks for your help