topic Re: SIM card not working in Sky Mobile

SIM card not working

Denzz — Mon, 27 Oct 2025 16:15:03 GMT

I can't call out or text and use the data on my sim card

Re: SIM card not working

caesarome — Mon, 27 Oct 2025 16:17:59 GMT

@Denzz

Has it been working up to now or are you new to Sky ?

Re: SIM card not working

butch6 — Mon, 27 Oct 2025 16:36:55 GMT

neither is mine, got an upgrade and and I can not get the sim working. Trying to speak to someone at Sky about this has been like pulling teeth

Re: SIM card not working

caesarome — Mon, 27 Oct 2025 16:55:57 GMT

@butch6 wrote:

got an upgrade

@butch6

Was it an upgrade to your device or your data plan ?

Re: SIM card not working

CK10 — Mon, 27 Oct 2025 21:44:38 GMT

I've worked out it's not the sim it's the phone

the phone was purchased from sky in August 2024 with data package

in October 2025 less than 2 months in the "sim not available" message appeared. Hours of phone calls with sky then apple resulted in wiping the phone and eventually it started working,

12 months on almost exactly / the same issue - sim not available - sim works in husbands phone, his sim does not work in mine.

phone now out of warranty. Cannot afford to be without a phone.

sky solution for me to pay to swap phone, Pay back half of my credit agreement balance and more monthly for iPhone 16,

nit happy, not acceptable - I want a new phone or cancellation of the whole contract and I walk away not owing anything ...