topic mobile service didnt transfer in Sky Mobile

mobile service didnt transfer

RJD45 — Mon, 27 Oct 2025 15:57:05 GMT

When transferring to an iphone15 from a Samsung everything transfered apart from the mobile service and phone number. I cannot find a QR code to scan to enable, and all other options have failed.

Re: mobile service didnt transfer

caesarome — Mon, 27 Oct 2025 16:01:29 GMT

@RJD45

Are you using a physical sim if so did you move it to your new phone ?

Re: mobile service didnt transfer

RJD45 — Mon, 27 Oct 2025 16:08:35 GMT

I didn`t move the physical SIM as it`s too big. I assumed eSIM capabilties, perhaps wrongly?

Re: mobile service didnt transfer

caesarome — Mon, 27 Oct 2025 16:10:15 GMT

@RJD45

If you are using an eSIM in your Samsung phone then if you haven't already this explains how to transfer it to your new phone:

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim