Order hasnt arrived dpd no help sky no help

Lott1 — Mon, 27 Oct 2025 14:40:18 GMT

Ordered two ipads which are still yrt to arrive with me.
ordered on the 9th Oct

attempted delivery with DPD on 10th

rearranged delivery for 14th- didn't arrive

spoken to at least 12 different agents at sky who have not helped at all- all keep telling me they will escalate

one told me I needed to contact DPD after being on call with them for and hour and 14 minutes

DPD- cannot deal with this account and need to have Sky to escalate as signitory Dispute

where do I stand can someone give me support to get my items that I have ordered.
how do I make a serious complaint to sky?

Re: Order hasnt arrived dpd no help sky no help

63johnw — Mon, 27 Oct 2025 14:47:33 GMT

Hi @Lott1 as sky are the customer for DPD then DPD will only deal with them. Use the link below for complaints.