topic Re: Cannot connect new Samsung mobile to SKY wifi, password not accepted in Sky Mobile

Cannot connect new Samsung mobile to SKY wifi, password not accepted

Tomekay — Mon, 27 Oct 2025 12:41:48 GMT

My new Samsung mobile will not acce.ss my Sky wifi router. The password is deemed as incorrect, have tried numerous times

Re: Cannot connect new Samsung mobile to SKY wifi, password not accepted

63johnw — Mon, 27 Oct 2025 12:59:53 GMT

Hi @Tomekay is it WiFi password/key that's coming up incorrectly ? Have you tried restarting the router and the phone and ensuring the password on the router is entered correctly (upper/lower case very important) ?

Re: Cannot connect new Samsung mobile to SKY wifi, password not accepted

caesarome — Mon, 27 Oct 2025 13:08:19 GMT

@Tomekay

If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.