https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5125809#M271849 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4517403">@Kilisha</a>&nbsp; You will need to call Sky before you return the phone as they will need to start the returns process.<BR /><BR />You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Mon, 27 Oct 2025 09:41:36 GMT GD1 2025-10-27T09:41:36Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5125804#M271848 I would like the return packaging for the iphone sixteen.I ordered last week as I have changed.My mind about this phone and no longer want it Mon, 27 Oct 2025 09:32:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5125804#M271848 Kilisha 2025-10-27T09:32:49Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5125809#M271849 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4517403">@Kilisha</a>&nbsp; You will need to call Sky before you return the phone as they will need to start the returns process.<BR /><BR />You can call on 150 from a Sky Talk Line or Sky Mobile.<BR /><BR />If you haven't got a current Sky Mobile or Sky Talk this link should help:<BR />(UK) <A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A> Scroll down and click on ‘Need more help’ and it provides a 0333 number<BR />(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.<BR /><BR />Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.</P> Mon, 27 Oct 2025 09:41:36 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5125809#M271849 GD1 2025-10-27T09:41:36Z https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5125845#M271856 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4517403">@Kilisha</a>&nbsp;</P> <P>If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Mon, 27 Oct 2025 10:19:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-phone/m-p/5125845#M271856 Daniel0210 2025-10-27T10:19:24Z