topic Re: Sending back an iPhone 17 in Sky Mobile

Sending back an iPhone 17

Emma410 — Sat, 04 Oct 2025 15:24:14 GMT

I upgraded my son's phone for him and was sent an iPhone 17. A couple of days after first use it updated and stopped working. I contacted sky and they sent out a replacement and packaging to return the faulty phone. In the meantime the first phone started working and my son continued to use it. I returned the unopened new phone to sky. They contacted me, said it would need to be returned to me and then returned to them again as the imei number needed to match the return. Fine with me. They then needed to send me out packaging for the second phone to return it. It never came.
I have now rung sky 4 times to get this returns label and packaging sent out and have been told it is coming 4 further times. I'm still paying for a second handset that I neither want or need and it's been months.

Any advice?

Re: Sending back an iPhone 17

caesarome — Sat, 04 Oct 2025 15:34:45 GMT

@Emma410

It sounds a bit of a mess so I would fill in this online form to register a complaint:

https://www.sky.com/help/complaints

Re: Sending back an iPhone 17

Emma410 — Mon, 06 Oct 2025 20:51:17 GMT

I've sent one in, hopefully this will

resolve the whole saga! Thank you!

Re: Sending back an iPhone 17

Emma410 — Tue, 14 Oct 2025 22:56:14 GMT

Sent one in, replied to the security questions... just waiting now! 🤞

Re: Sending back an iPhone 17

Katie200603 — Sun, 26 Oct 2025 22:49:44 GMT

Same thing with me called 6 times and still no box sent out to me . Paying for a tablet that doesn't work

Re: Sending back an iPhone 17

Katie200603 — Sun, 26 Oct 2025 22:51:46 GMT

Did you get it resolved iv just filled a complaint