https://helpforum.sky.com/t5/Sky-Mobile/ANDROID-16/m-p/5125139#M271759 <P>I have just upgraded my phone from Android 15 to 16.</P><P>Now I am not receiving calls with a ring tone (I can dial out), the caller comes up as unknown even though they are in my contacts and the caller receives the message that I am not available. It is as if the Sim is not recognised. Of course the help on Sky is non-existant.&nbsp;</P> Sun, 26 Oct 2025 09:09:03 GMT Ian349 2025-10-26T09:09:03Z https://helpforum.sky.com/t5/Sky-Mobile/ANDROID-16/m-p/5125139#M271759 <P>I have just upgraded my phone from Android 15 to 16.</P><P>Now I am not receiving calls with a ring tone (I can dial out), the caller comes up as unknown even though they are in my contacts and the caller receives the message that I am not available. It is as if the Sim is not recognised. Of course the help on Sky is non-existant.&nbsp;</P> Sun, 26 Oct 2025 09:09:03 GMT https://helpforum.sky.com/t5/Sky-Mobile/ANDROID-16/m-p/5125139#M271759 Ian349 2025-10-26T09:09:03Z https://helpforum.sky.com/t5/Sky-Mobile/ANDROID-16/m-p/5125147#M271760 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4516585">@Ian349</a>&nbsp; do you have another phone you can try the sim in ?&nbsp;</P> Sun, 26 Oct 2025 09:25:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/ANDROID-16/m-p/5125147#M271760 63johnw 2025-10-26T09:25:20Z