topic Not registered on etwork in Sky Mobile

Not registered on etwork

SeanF4 — Sat, 25 Oct 2025 12:11:13 GMT

Hi there, recently purchased a Samsung Galaxy S25 Ultra which worked fine for a week or so. Message "not registered on network" displayed on screen. I've reset SIM to no avail. Any help/advice greatly appreciated.

Thank you

SeanF

Re: Not registered on etwork

caesarome — Sat, 25 Oct 2025 12:19:19 GMT

@SeanF4

I take it the phone was from Sky

If so are you able to try the sim in another unlocked phone to see if it works ?

Re: Not registered on etwork

SeanF4 — Sat, 25 Oct 2025 12:26:30 GMT

hi Caesarome, Thanks for your response. I purchased the phone from Amazon (network free). Unfortunately unable to check in other unlocked phone.

Re: Not registered on etwork

caesarome — Sat, 25 Oct 2025 12:29:46 GMT

@SeanF4

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites as your sim might have developed a fault.